Since channels are the ones that automatically assign releases to artist profiles, when a release is distributed, it may happen that it is assigned to an incorrect artist profile.

It can also happen that the channel creates a new artist profile, when a previous correct one already existed. These incidents usually occur with artist profiles with identical or similar names, as channels create and organize them automatically.

How to request a profile transfer or a new profile?

Some channels have enabled the option to request a new profile or relocate their content from their own applications, while others can be contacted through Winamp.

• Amazon: Create an account & fill in the form https://artists.amazon.com/reportArtistProfile.
• Apple Music: Create an Apple ID & fill in the form https://artists.apple.com/contact-us.
• Spotify: https://artists.spotify.com/c/content-mismatch.
• Boomplay: https://www.boomplay.com/artist-center/
• Deezer: https://creatorsupport.deezer.com/hc/en-us/requests/new.

If you need to relocate your content or create a new profile which do not manage the modifications independently you can reach out to us.  As soon as we received the information, we’ll contact the channels directly and ask them to solve the misunderstanding.

These processes can take up to 15 days, however, this depends on the case and the times of each channel to manage this type of request.