Support Center


Last Updated: Sep 01, 2013 09:13PM CEST

Known Issues

Winamp for Windows


These are some of the known issues for Winamp:

  • If The CD ejects without writing audio files, close and reopen Winamp. If this does not solve the issue, reboot the computer or try reinstalling Winamp. This issue may affect users with the PHILLIPS CDD4801 CD-R/RW burner.
  • Static/whitenoise when pausing & resuming playback? Go to: Winamp > Prefs > Plugins > Output > DirectSound > Configure, and checkmark "Old style fade on pause" under the "Fading" tab. This issue may affect users with Soundmax onboard sound chips.
  • The fullscreen video OSD in Winamp 5.57 (or above) is never displayed? The fullscreen OSD requires DirectX 9 to be present, plus d3dx9_24.dll (Win2k/XP) or d3dx9_32.dll (Win7) or higher. The Winamp installer should have already detected your DirectX version and, if required, either upgraded it or installed any missing files. If for some reason the DX9 upgrade failed, then you can download it manually from here. We have also identified an issue where the OSD does not display on PCs using the Intel(R) 82945G Express Chipset with Intel drivers version 6.13. Upgrading the drivers to 6.14 (or newer) solves the problem.
  • Need to contact Winamp Pro support? Please use our Customer Service Form. Also refer to the Forum FAQ for further Technical Support, or contact Digital River Customer Care for issues with placing orders or making payments (applies to Winamp Pro for Windows or SHOUTcast MP3 Broadcast license orders only).

A full comprehensive list of other Common Issues can be found in the Winamp Forums.

Winamp for Android


Winamp for Android users should refer to the FAQ or Help Docs.

Tip: For more technical support information, visit the Winamp Forums.

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